Policies
Shopping Security
Shopping on the TinaChadenDirect site is safe and secure.
We use the latest incryption technology to secure your credit card information.
Return Policy
All sales are final. in the rare case that your purchase should arrive damaged, please email
us within 30 days and TCD will replace the order with same image. If it is no longer in stock,
your payment will be refunded or a credit wil be added to your account.
Customer satisfaction is important to us,
you can contact us at: info@tinachadendirect.com
Payment Options
PayPal is TCD's sole payment source. It offers secure payment with major credit cards
or your personal PayPal account. Presently we do not accept payments with check or
money orders.
Shipping Rates
$4.00 for prints 12" wide and under -US First Class USPS
$7.39 for prints over 12" wide US First Class USPS
Free Shipping on US domestic orders $35.00 or more
$20.00 -International US Postal First Class
( if shipping cost is less than $20.00 and over $6.99 you will be refunded the difference)
$7.39 discount on orders $35.00 or more International rates apply
$4.00 - $7.39 - Canada USPS Rates apply
$7.39 discount on orders $35.00 International rates apply
Express Options for US Domestic only sent UPS
3 Day Select Extra $3.99
2 Day Air Extra $5.99
Next Day Air Extra $16.49
Tracking Your Order
Your express orders will receive a UPS tracking number. You can go to UPS.com and
track your order.If you choose standard domestic shipping, your order will be sent
US First Class Mail.
Canadian and International shipments will not provide tracking numbers for shipments.
Orders are shipped within 2 to 5 business days regardless of the shipping option you choose.
Packaging
Your order will be packaged in a premium card board, very sturdy mailing tube.
Orders of prints 8x10"s or smaller will be packaged flat backed with cardboard.
In the unlikely situation that your prints are damaged in transit, please notify us
within 30 days, return the damaged order and we will send another in its place.
Privacy
Your personal data is treated in confidence and is under no circumstances passed on to
third parties.